WARRANTY | MAINTENANCE | FAQs

1. Steps to changing a halogen globe
2. Steps to removing your fan blades
3. Learn how to clean stainless steel fans
4. Why is it important to clean stainless steel fans

GENERAL MAINTENANCE

*Switch off the fan completely before performing any maintenance.*

Below are more in depth ways to keep your ceiling fan looking good and lasting longer.

• Changing Light Globes: - It is important to turn off all power to the fan before you change globes in your fan light. Remember to use a tissue to hold the globe if you are replacing a halogen globe. Avoid touching the halogen globe with your fingers as body moisture and dirt may shorten the life span of the globe. Do not exceed suggested light globe wattages, please visit the "other general questions" section of the FAQs page for more information regarding globe wattages. Steps to changing halogen globes.
• Changing Remote Batteries: - Batteries used in remote hand pieces will weaken over time and should be replaced every 6 months before leakage occurs as this will damage the hand piece. Batteries removed from the remote hand piece should be disposed properly and kept out of reach of children.
• Normal Wear and Tear: - Threaded components working slightly loose or blade carriers even slightly bent due to vigorous cleaning or bumping can cause wobble and noise. This is not covered by warranty, but little care and maintenance can reduce or even prevent these problems.

GENERAL CLEANING

*Always ensure the fan is completely switched off and has cooled down before you start cleaning.*

• Cleaning the Motor Housings: - Motor housings should be regularly cleaned to avoid build up of dust which may fall into the internal workings of the motor housing. Use a soft dry or damp cloth to remove dust, do not use a wet cloth. If a damp cloth is used to remove dust then dry motor housing with a soft dry cloth.

• Cleaning the Blades: - Use a soft damp cloth to remove dust particles from blades. Always dry blades with a soft dry cloth after cleaning. Blades should not be left damp or wet as this will damage blade finishes. Steps to removing your fan blades. NOTE: Hunter Pacific does not recommend wooden bladed fans to be used in outdoor installations. However, if the fan must be installed in an outdoor location, ensure your fan is fully under shelter and be aware that your wooden blades will need to be cleaned more regularly and may need to be replaced more frequently. For more information regarding installation locations please visit the 'Choose a Fan' section of our website

• Cleaning Steel Fans: - Wipe the fan with a soft damp cloth to remove dust particles, mild detergent products can be used to make the cleaning process easier if they are wiped off immediately after. Do not use harsh or abrasive products like bleach or compound cleaners and always dry the fan with a soft cloth after cleaning.

Always use soft cloths to clean blades and motor housings to avoid scratching painted and plated finishes. Ideally your fan should be cleaned every 3 to 4 months.

CLICK HERE TO LEARN HOW TO PROPERLY CLEAN STAINLESS STEEL FANS

IMPORTANT NOTES ABOUT PAINTED, POLISHED OR PLATED STEEL FINISHES

Steel fans with polished or plated finishing require more maintenance than painted finishes. This is especially noticeable in harsher environments such as coastal or riverside locations, near pools (including indoor rooms next to pools), where dense garden foliage is nearby and areas of poor natural ventilation.  

Painted finishes are not as susceptible to early damage by contamination as plated or polished finishes but once the paint layer is penetrated the damage may invisibly creep along under the paint until the paint peels or falls off.  

Hunter Pacific International requires detailed inspection of every fan during production to ensure the quality of plating, polishing and painting is of an exceptionally high standard.  Defects in the product finish are rare and most warranty calls regarding corrosion are due to poor maintenance.  Damage due to inadequate cleaning is not covered by warranty. 

The ceiling area is the harshest environment of an average home or commercial space. Hot, humid air contaminated with steam, oil, salt and dust rises to the ceiling and becomes trapped there unless proper ventilation exists.  Opening a window does not scavenge the air from the ceiling unless the ceiling fan is turned on and cross ventilation exists. Without cross-ventilation contaminants simply circulate and eventually settle on the ceiling itself, other surfaces and the ceiling fan. Often this build-up of dirt occurs on the upper surfaces of the fan and can't be easily seen.

In areas affected by high humidity, especially where there can be wide day and night temperature variations, moist air builds up in a room and around the ceiling during the day. Once the temperature begins to fall water vapour in the air condenses onto cooler surfaces. This is especially troublesome in colder climates when winter heating is switched off overnight. 

Ceiling fans, being made of metal, cool faster than air and many other surfaces, thus condensation will form on the metal fan parts before doing so elsewhere. This layer of condensation can be almost invisible but it readily absorbs contamination out of the air and coats the metal fan surfaces. If not cleaned off this layer of contamination quickly builds up and will lead to damage of the surface finish.

We wish it was possible to make a ceiling fan that never needed cleaning but sadly this is well near impossible. HPI is constantly looking at new materials, finishes and processes to reduce maintenance and increase longevity, which is why our products perform and look better for longer than other ceiling fans.  We play our part by making the best products we can, and to keep them looking that way owners need to play their part too and clean them regularly. 

We hope this information is useful, not just in keeping your ceiling fans in top condition but also in helping keep light fittings and other household items looking good for longer.